Great writeup as always. I'm VERY curious about the following, I assume somewhat common, startup B2B contract issue. When signing a to us massive client, we didn't have a great contract in place. In fact we put one together just for them and it's lacking on all ends. They money we're getting is great, but some important provisions are missing. The contract has a 2-year term and is up for renewal in the summer.
Our options:
a) rock the boat, have them re-sign the new contract which has all those provisions (which now has all mentioned in your article, yay)
b) not rock the boat, and simply "apply" those provisions even though the original contract doesn't have them or is ambiguous about a few items (e.g. price increases)
c) not rock the boat at all, do exactly what it says in our meh-contract, not make more money
Would love to get some best-practices/ case studies/ guidance on this.
PS: there is 0.01% chance of the customer going somewhere else, our product is superglue-sticky, but I both want to be a good partner to one of my biggest clients AND still do what's right for my business
This is a great view behind the curtain. Fantastic piece.
Great writeup as always. I'm VERY curious about the following, I assume somewhat common, startup B2B contract issue. When signing a to us massive client, we didn't have a great contract in place. In fact we put one together just for them and it's lacking on all ends. They money we're getting is great, but some important provisions are missing. The contract has a 2-year term and is up for renewal in the summer.
Our options:
a) rock the boat, have them re-sign the new contract which has all those provisions (which now has all mentioned in your article, yay)
b) not rock the boat, and simply "apply" those provisions even though the original contract doesn't have them or is ambiguous about a few items (e.g. price increases)
c) not rock the boat at all, do exactly what it says in our meh-contract, not make more money
Would love to get some best-practices/ case studies/ guidance on this.
PS: there is 0.01% chance of the customer going somewhere else, our product is superglue-sticky, but I both want to be a good partner to one of my biggest clients AND still do what's right for my business